Get help
Stuck on something, found a bug, or just have a question? You can reach the ShareOut team without leaving your work. Every message becomes a ticket you can follow until it’s resolved.
The fastest way: the Help button
Section titled “The fastest way: the Help button”On your Home, click the Help button (the ? in the bottom-left corner). Write a short summary and what happened, then Send. That’s it — your ticket is open.
The same panel shows Your tickets and their status, so you always know where things stand. When the team replies, you’ll get it back on the same channel.
Other ways to reach us
Section titled “Other ways to reach us”- Email — write to support@shareout.site. Your message opens a ticket, and any reply you send back keeps the same thread.
- Slack — if you’ve linked the ShareOut Slack bot:
/shareout support <what went wrong>. - Telegram — if you’ve linked the ShareOut Telegram bot:
/support <what went wrong>.
No matter which one you use, it’s the same ticket system — so the team sees the full history in one place.
What happens next
Section titled “What happens next”- Your ticket opens and an assistant sorts it (topic + priority) and drafts a first reply.
- A real person on the team reviews that draft, edits it, and sends it — nothing is ever auto-sent to you.
- You reply (in-app, or just reply to the email) and the ticket re-opens. When it’s sorted, the team marks it resolved.
Seeing your tickets
Section titled “Seeing your tickets”Open the Help button any time to see your tickets and their status. If you’re a workspace admin or owner, you also get a full Support tab under the Admin lens to handle everyone’s tickets — see Workspace admin.