Get ticket and thread

GET

/v1/support/tickets/{ticketId}

const url = 'https://shareout.site/v1/support/tickets/example';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request GET \
  --url https://shareout.site/v1/support/tickets/example \
  --header 'Authorization: Bearer <token>'

Authorizations

bearerAuth

Parameters

Path Parameters

ticketId

required

string

Responses

200

Ticket with messages

application/json

object

success

boolean

ticket

object

string

subject

string

status

string

Allowed values: open pending resolved closed

channel

string

Allowed values: ui skill email telegram slack

workspace_id

string

nullable

requester_user_id

string

nullable

requester_email

string format: email

nullable

priority

string

nullable

created_at

string format: date-time

updated_at

string format: date-time

thread

Array<object>

object

string

role

string

Allowed values: customer staff system

body

string

created_at

string format: date-time

Example

{
  "ticket": {
    "status": "open",
    "channel": "ui"
  },
  "thread": [
    {
      "role": "customer"
    }
  ]
}

403

Access denied

application/json

object

success

required

boolean

error

required

Human-readable message.

string

code

required

Machine-readable error code.

string

Example

{
  "success": false
}

404

Resource not found

application/json

object

success

required

boolean

error

required

Human-readable message.

string

code

required

Machine-readable error code.

string

Example

{
  "success": false
}