Append a message (customer reply re-opens)

POST

/v1/support/tickets/{ticketId}/message

curl --request POST \
  --url https://shareout.site/v1/support/tickets/example/message \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{ "body": "example" }'

• Production

Authorizations

• bearerAuth

Parameters

Path Parameters

ticketId

required

string

Request Body^required

Media typeapplication/json

object

body

required

string

Example^generated

{
  "body": "example"
}

Responses

200

Message added

400

Invalid request

Media typeapplication/json

object

success

required

boolean

error

required

Human-readable message.

string

code

required

Machine-readable error code.

string

request_id

Correlation id (also the X-Request-Id header). Quote it in support tickets.

string

reason

Finer cause under code. For UNAUTHORIZED: missing, invalid, revoked or expired.

string

hint

What to do next, in plain words.

string

suggestion

string

param

The request field at fault.

string

docs

Doc page for this error.

string

redirect_url

string

support

Present on 5xx — how to reach a human.

object

how

string

include

Array<string>

Example

{
  "success": false,
  "support": {
    "how": "POST /v1/support/tickets",
    "include": [
      "request_id"
    ]
  }
}