List support tickets

GET

/v1/support/tickets

const url = 'https://shareout.site/v1/support/tickets?scope=mine&status=open&limit=200';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request GET \
  --url 'https://shareout.site/v1/support/tickets?scope=mine&status=open&limit=200' \
  --header 'Authorization: Bearer <token>'

scope=mine (default) returns the requester’s tickets. scope=workspace&workspace={id} requires workspace admin/owner. scope=all is instance-admin only (session or personal token; workspace agent tokens are refused) and also filters by workspace (none = no workspace), category, since and limit. Optional status filter.

Authorizations

bearerAuth

Parameters

Query Parameters

scope

string

default: mine

Allowed values: mine workspace all

workspace

string

Required when scope=workspace. With scope=all, a workspace id or none.

status

string

Allowed values: open pending resolved closed

category

string

Scope=all only.

since

string format: date-time

Scope=all only. Tickets with a message after this ISO timestamp.

limit

integer

default: 200 <= 500

Scope=all only.

Responses

200

Tickets

application/json

object

success

boolean

tickets

Array<object>

object

string

subject

string

status

string

Allowed values: open pending resolved closed

channel

string

Allowed values: ui skill email telegram slack

workspace_id

string

nullable

requester_user_id

string

nullable

requester_email

string format: email

nullable

priority

string

nullable

created_at

string format: date-time

updated_at

string format: date-time

Example

{
  "tickets": [
    {
      "status": "open",
      "channel": "ui"
    }
  ]
}