Create a support ticket

POST

/v1/support/tickets

curl --request POST \
  --url https://shareout.site/v1/support/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{ "subject": "example", "body": "example", "workspaceId": "example", "category": "bug", "severity": "low", "client": "ui", "requestId": "example", "pageUrl": "example", "artifactId": "example", "userAgent": "example", "idempotencyKey": "example", "locale": "en" }'

• Production

Authorizations

• bearerAuth

Request Body^required

Media typeapplication/json

object

subject

required

string

body

required

string

workspaceId

Must be a workspace the caller belongs to (else 403).

string

nullable

category

string

Allowed values: bug question access billing other

severity

string

Allowed values: low normal high blocker

client

string

Allowed values: ui claude chatgpt mcp api slack telegram email chat_agent

requestId

Request_id from the error response that led here.

string

pageUrl

string

artifactId

string

userAgent

string

idempotencyKey

Same key from the same account returns the original ticket (200, deduped=true).

string

locale

string

Allowed values: en es

Responses

200

Duplicate idempotencyKey — the original ticket

201

Created

Media typeapplication/json

object

success

boolean

ticket

object

id

string

subject

string

status

string

Allowed values: open pending resolved closed

channel

string

Allowed values: ui skill email telegram slack

workspace_id

string

nullable

requester_user_id

string

nullable

requester_email

string format: email

nullable

priority

string

nullable

created_at

string format: date-time

updated_at

string format: date-time

Example

{
  "ticket": {
    "status": "open",
    "channel": "ui"
  }
}

400

Invalid request

Media typeapplication/json

object

success

required

boolean

error

required

Human-readable message.

string

code

required

Machine-readable error code.

string

request_id

Correlation id (also the X-Request-Id header). Quote it in support tickets.

string

reason

Finer cause under code. For UNAUTHORIZED: missing, invalid, revoked or expired.

string

hint

What to do next, in plain words.

string

suggestion

string

param

The request field at fault.

string

docs

Doc page for this error.

string

redirect_url

string

support

Present on 5xx — how to reach a human.

object

how

string

include

Array<string>

Example

{
  "success": false,
  "support": {
    "how": "POST /v1/support/tickets",
    "include": [
      "request_id"
    ]
  }
}